Frequently Asked Questions
Everything you need to know about our mechanical keyboards and accessories.
What is the typical shipping timeframe for NuPhy orders?
Orders are typically processed within 1-3 business days. International shipping generally takes 7-15 business days depending on the destination and customs clearance speed.
Do NuPhy keyboards come with a warranty?
Yes, all NuPhy keyboards come with a one-year limited warranty that covers manufacturing defects in materials and workmanship from the date of purchase.
Which operating systems are NuPhy products compatible with?
Our keyboards are designed for maximum versatility and are fully compatible with macOS, Windows, iOS, and Android. Most models include dedicated keys for both Mac and Windows layouts.
What is your return and refund policy?
We offer a 7-day return policy for items in original, unused condition with all packaging intact. Please note that customers are responsible for return shipping costs unless the product arrived damaged.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.