Returns & Exchanges

NuPhy®Studio offers a 30-day return window for products in original condition to ensure you are completely satisfied with your typing experience. We strive to provide seamless support for all keyboard enthusiasts and creators globally.

Return Process

• 1.
  Initiate Request

  Contact our support team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization.

• 2.
  Prepare Package

  Securely pack the item in its original packaging, ensuring all accessories, cables, and keycap pullers are included to avoid restocking fees.

• 3.
  Ship Item

  Send the package to our designated warehouse using a trackable shipping service and provide the tracking number to our support agent.

• 4.
  Inspection & Refund

  Once our technicians verify the product's condition, your refund will be processed to your original payment method within 5-7 business days.